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Frequently Asked Questions

Find answers to common questions below.

Can others hear your music?

Nope! Like traditional headphones, Shokz provides a private listening experience.

Can you use them for phone calls?

Yes! All of our Bluetooth headphones can be used to make and take phone calls.

Is bone conduction safe?

Bone conduction is a totally natural form of hearing. If you plug your ears and hum, you’re hearing through bone conduction.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay for your convenience.

Have a question? Send us a message and we'll get back to you soon.